iYogi is an all-inclusive technical support service for consumers and small businesses. Although it is headquartered in India, iYogi has a growing global presence, providing services in the U.S. and several other countries. The company earns our approval because it is essentially a one-stop shop for all your technical support needs; the company supports a vast array of devices and is well equipped to handle all manner of tech issues, from browser security to virus removal.
With iYogi, you can opt for a monthly or annual subscription that provides unlimited tech support for your computer and its peripherals, or you can pay per issue. Whichever you choose, iYogi provides technical support across a vast array of computing and communications devices and software. We were impressed to find that iYogi provides all of the tech services we look for in such companies. Beyond diagnostics, iYogi can assist you with home network setup, software and OS installation, data backup and virus removal. The company is also experienced with Microsoft and Windows support, so if you are in need of PC service or repairs, iYogi can be of assistance. It also provides onsite home theater support, and is one of just three services we reviewed that do so.
In conjunction with its breadth of tech services, iYogi also boasts extensive device support. The remote support service can help you with any issue pertaining to PCs or Mac computers, as well as any peripherals, including tablets, MP3 players and printers. iYogi even provides support for televisions. This service is becoming increasingly more common among tech services as many people adopt “smart” TVs that are internet-connected and app-compatible. If you use some kind of digital device, chances are good that iYogi provides tech support for it.
iYogi has most of the service features we look for in online tech support services. A few of the more essential of these include a money-back guarantee for services rendered and a secure, encrypted connection that enables a technician to remotely log into your computer. iYogi also provides multi-language support (in English and French) and a free price quote for one-time fixes. This information is important to know upfront before a tech begins the work.
A few things this technical support service does not offer include tech profiles and U.S.-based support. Tech profiles are not essential, but they can provide valuable information regarding a technician’s background and areas of expertise, which can provide hesitant customers with peace of mind. The lack of U.S.-based support is likely to be more of an issue for some customers. iYogi’s remote support is located in India. This isn’t inherently bad, but at times, it might result in a language barrier between customers and technicians. We contacted the company several times, and over the phone, we struggled to understand some of the techs. Likewise, on chat, it was clear that the techs we spoke with were not native English speakers, and a few had trouble clearly understanding our questions. This wasn’t the case with all of our communications with the company; it seemed to depend on the particular tech assigned to us.
Despite the slight language barrier you might encounter, iYogi delivers good customer support overall. Each tech we spoke to was friendly, eager to help and direct in answering our questions (even though we had to clarify and reword a few). Surprisingly, we didn’t experience any hard-sell tactics with the agents we spoke to; most answered our questions directly, without the pushiness and evasiveness that we found is typical of other remote support services. Also, we experienced very little downtime waiting to be connected with a remote technician, with hold times averaging less than a minute.
Devices & Peripherals
Remote support is the focus of iYogi, but the company also provides onsite tech support throughout the U.S., primarily for PC repair, home theater setup and any other issue that a remote tech cannot adequately fix. iYogi’s network of onsite technicians is comprised of more than 1,000 third-party techs who have been vetted by iYogi. The service is available in most metro areas of the country. Obviously, iYogi does not offer in-store support, though we imagine most people will find remote and onsite services to be far more convenient.
Your experience with iYogi is likely to hinge on the specific technician assisting you, as some are more comprehensible than others are. But beyond any potential language barrier, iYogi provides comprehensive tech support for a wide array of devices. Its notably short hold times ensure quicker service and issue resolution than most of its competitors.