party goods store – Party Pro

While Party Pro has just one brick-and-mortar store located in northeastern Illinois, this online party goods store has an impressive product selection. What really makes their merchandise different from most of their online competitors is the sheer volume of bulk products they sell. From balloons to piñatas, you can find just about every basic party-planning product in bulk on the Party Pro website.

Summary

Like a few of the other party goods websites we reviewed, the Party Pro website looks jumbled, overwhelming, and is not very artistic in its appearance. Users are faced with a vast (albeit alphabetical) listing along the left side of the homepage where they can select an item category or item class (e.g. blue products). In addition, below the item categories, several miscellaneous items that do not belong to a specific category are listed.

While the company may offer quite the hodgepodge of party supplies, that’s about all they offer. The website is void of any site features or tools and we’d like to see some basic party ideas and planning tips users would find useful as well. One area that definitely passes the grade is their customer service section, known as the Helpdesk. They offer a wide variety of ways for customers to contact the company, including a handful of email addresses (based on the nature of your inquiry), a toll-free number and a fax number. Customers can also track orders, create a customer account and learn more about their return policy. Unopened items (sans seasonal or discounted products) items can be returned within 30 days but are subject to a steep 20% restocking fee.

Despite a few lacking areas, we really like Party Pro’s massive product selection (namely the bulk items!), and how accommodating and informational the Helpdesk is (as it should be). With some visual enhancements, more site organization and a few more tools and offerings for customers, Party Pro would certainly give our top-notch rated party supplies sites a run for their money!