On their homepage, Candy Warehouse exclaims that they are America’s favorite online candy store! This online candy store offers a wide variety of candy, such as bulk candy, retro candy, or themed candies for weddings or Easter events.
Candy Warehouse offers a large selection of unique, hard-to-find candy. You’ll find such sweet categories as candy bars and checkout stand candy, wax candy and Asian candy. Much of the candy sold at this online candy store is listed in large quantities, such as a 12CT to 24CT box.
At Candy Warehouse, the ???Candy Elves??? provide excellent customer service. The site is friendly and easy-to-use. From the home page you can search for candy by color, size, flavor, category, theme, brand and more. Also check out the Most Popular Candy Searches for a list of popular searches.
This online candy store lets you build Wish Lists. You can build a list of candy for a birthday or you can build a holiday Wish List to make shopping easier for friends and family. Candy Warehouse also provides a favorites list.
Candy Warehouse accepts the big name credit cards: American Express, Discover, MasterCard and Visa. They also offer promotional discounts and eGift Card purchases.
Shipping costs from Candy Warehouse can be pricey. They describe it as follows on their site: Unfortunately, shipping costs are determined by weight and bulk candy has a high shipping-to-product-cost ratio. Here is an example ??? you purchase a diamond for $1,000 and the shipping cost will be say, $20 (2% of the price of the diamond); on the other hand, when you purchase $1,000 worth of candy, your shipping cost will more likely be $200 (20% of the price of the candy). Products such as jewelry, CDs, electronics, clothing, and flowers are light; therefore, their shipping costs will not represent a large percentage of their total order cost. Sweets, for better or for worse, outweigh the competition!
Ease of Use
Candy Warehouse offers expedited shipping in warm weather months but doesn???t provide ice packs to help candy last longer.
Returns to the Candy Warehouse must be made within 10 days of receipt of the order, as determined by UPS or FedEx tracking information. Returns are subject to a 20% restocking fee and Candy Warehouse does not refund the cost of shipping. No returns are accepted without prior approval.
Candy Warehouse offers good customer service. The customer service begins with a very extensive help page, which includes a lot of information on shipping, returns, payments, and much more. The contact page provides a local telephone number. It is surprising that a toll free phone number is not listed. This site does not offer live chat for immediate support.
Candy Warehouse does have a newsletter and Twitter account for customers.
While Candy Warehouse doesn???t offer some of the nicer customer service features, it does have a friendly, easy-to-use site and large selection of candy.
Payment & Shipping
Help & Support